The Challenge
National Weather Service forecasters relied on legacy tools with outdated interfaces that slowed critical decision-making during severe weather events. The tools lacked intuitive data visualization, making it difficult to synthesize complex meteorological data quickly.
The Approach
I led a user-centered redesign process, starting with extensive field research at NWS forecast offices. We observed forecasters during severe weather events, conducted contextual inquiries, and mapped their decision-making workflows. This research informed a complete redesign of the data visualization and interaction patterns.
The Solution
The redesigned tools feature streamlined data visualization, customizable layouts for different forecast scenarios, and an accessible interface meeting Section 508 requirements. The new design reduces cognitive load during high-pressure situations and surfaces the most critical data at the right time.